Terms & Conditions
Welcome to Floré!
By purchasing our products or using our services, you agree to the following terms and conditions. Please read them carefully before using our website or placing an order.
1. General Terms
These terms and conditions apply to all purchases made from Floré and any use of our website, located at https://florestems.com. By accessing this website and/or placing an order, you acknowledge that you have read, understood, and agreed to these terms. If you disagree with any part of these terms, please do not use our services.
2. Ordering Process
To place an order, simply browse our website, select a bouquet, add it to your cart, and complete the checkout process. Once your order is placed, you will receive a confirmation email with the details of your purchase. Please review this email carefully to ensure all information is accurate. If you have any custom requests for your arrangement, please contact us directly before placing your order.
3. Product Information
All product descriptions, images, and details on the website are provided to the best of our knowledge, but we do not guarantee that all information is accurate or error-free. Due to the nature of preserved flowers and handmade arrangements, each product may vary slightly in appearance, color, size, and shape. This includes, but is not limited to, slight differences in petal arrangement, color variation, and natural imperfections such as split petals or leaves, which are part of the charm of preserved flowers.
Additionally, as each bouquet is carefully handcrafted and wrapped, slight variations in wrapping materials and arrangement styles may occur. These variations are part of the unique, artisanal nature of our products and are not considered defects. We encourage customers to embrace these natural differences as part of the beauty and individuality of each piece.
4. Pricing
Prices for our products are listed in U.S. dollars and may be subject to change without prior notice. All prices are exclusive of applicable taxes, delivery, shipping, and handling fees. Floré reserves the right to adjust prices at any time.
5. Delivery Terms
We offer delivery within a 15-mile radius of North Austin, between 9:00 AM and 5:00 PM. Orders must be placed at least one day in advance to allow adequate preparation time. Please ensure someone is available to receive the delivery within ±1 hour of your preferred time. If no one is available, we will attempt to reschedule for an additional fee of $15. Note that we do not offer contactless delivery or pickup options—all orders are hand-delivered.
6. Cancellation Policy
Orders may be canceled up to 24 hours before the scheduled delivery. Cancellations made after this period will not be accepted, and no refunds will be provided for orders already processed or prepared. Please ensure you review your order carefully before finalizing.
7. Returns, Refunds, and Replacements
We are dedicated to ensuring your satisfaction with every order. While we do not offer refunds, if there is an issue with your order, please contact us within 24 hours of delivery with photos of the product. We will do our best to resolve the issue and may offer a replacement if necessary.
8. Substitution Policy
In the event that specific preserved flowers are unavailable, we reserve the right to make substitutions while maintaining the overall quality and aesthetic of your arrangement. If the substitution deviates from your chosen color scheme, style, or flower type, we will contact you for approval. If you do not wish to accept the substitution, you may cancel your order. Once a substitution has been agreed upon, cancellations are no longer permitted.
9. Limitation of Liability
We are not responsible for delays or other issues caused by factors outside our control, such as inclement weather, traffic conditions, or incorrect delivery information provided by the customer. Customers are responsible for providing accurate delivery details and ensuring that someone is available to receive the bouquet at the designated time.
10. Privacy Policy
We value your privacy and are committed to protecting your personal data. Any information collected during the ordering process is securely stored and used only for fulfilling your order. For more details, please review our Privacy Policy.
11. Changes to Terms
Floré reserves the right to update these terms and conditions at any time. Any changes will be posted on this page, and continued use of our website signifies your acceptance of the updated terms.
12. Governing Law
These terms and conditions are governed by the laws of the state of Texas. Any disputes arising from the use of our services will be handled in accordance with Texas law.
13. Cookies
The website uses cookies to help personalize your online experience. By accessing Floré, you agree to the use of required cookies. Optional cookies may be accepted or declined, and required cookies are necessary for the operation of our website.
14. License
Unless otherwise stated, Floré and/or its licensors own the intellectual property rights for all material on Floré. All intellectual property rights are reserved. You may access this website for personal use but must not:
Copy or republish material from Floré
Sell, rent, or sub-license material from Floré
Reproduce, duplicate, or copy material from Floré
Redistribute content from Floré
15. Hyperlinking to our Content
Certain organizations may link to our website without prior written approval, including government agencies, search engines, news organizations, and online directory distributors. If you wish to link to our website, please inform us via email, and we will review your request.
17. Content Liability
We are not responsible for any content that appears on external websites linked to from Floré. By linking to our website, you agree to protect and defend us against any claims that arise from your website.
18. Removal of Links
If you find any link on our website offensive or inappropriate, please contact us. We will consider requests to remove such links but are not obligated to do so.
19. Disclaimer
To the maximum extent permitted by law, we exclude all representations, warranties, and conditions relating to our website and services. We are not liable for any loss or damage, whether direct or indirect, arising from the use of our website.
20. Contact Information
If you have any questions or concerns, feel free to contact us at:
Email: hello@florestems.com
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© 2025 Floré. All rights reserved.
Floré is a brand of LDR Adventures LLC.