Ordering Info
How far in advance should I place my order?
All our bouquets are made to order, with next-day delivery available. We recommend placing your order at least one day in advance.
How long do my flowers last?
The longevity of your arrangement depends on the preservation method and the care it receives. While preserved flowers are designed to last significantly longer than fresh blooms, environmental factors can still impact their appearance over time. On average, preserved flowers can maintain their vibrancy and structure for 1 to 5+ years with proper care.
Can I place a custom order?
If you have a specific vision or need something unique, we’re here to help! Please send us a message, and we’ll create a personalized arrangement just for you. We recommend contacting us about your custom order at least 2 weeks in advance to ensure availability and timely delivery.
Can I place an order for a large event or corporate gifting?
Absolutely! We can accommodate large orders and corporate gifting requests. Please send us a message to discuss your requirements and receive a customized quote. We recommend contacting us at least 2 weeks in advance to ensure availability and timely delivery.
What payment methods do you accept?
We accept various payment methods, including major credit cards and debit cards. We use Stripe to securely process payments, ensuring a safe and smooth transaction experience for you.
Can I include special instructions with my order?
Yes, you can contact us via the contact form, email, or text. We will do our best to accommodate any special requests.
Delivery Policy
What are your delivery areas and fees?
We offer free local delivery to Williamson and Travis counties in Austin, Texas.
What are your delivery hours?
We offer delivery between 9 AM – 12 PM (AM) or 1 PM – 5 PM (PM) every day. Please ensure someone is available to receive the delivery within the chosen time window (AM/PM) to avoid any missed deliveries.
Do you offer same-day delivery?
We don’t offer same-day delivery at this time, but feel free to contact us directly and we’ll see what we can do to accommodate your request.
What if I need to change the delivery date or address?
If you need to change the delivery date or address, please contact us as soon as possible. We’ll do our best to update the details before your order is processed.
Do you deliver on holidays?
We offer delivery on most holidays, but availability may be limited. It’s best to place your order well in advance and check with us for holiday-specific delivery options.
What happens if no one is home when the delivery is made?
If the recipient is not home, our delivery team will attempt to contact them to arrange redelivery. If delivery cannot be completed, we will reach out to you to resolve the issue and reschedule for the next day, with a redelivery fee of $15. If you prefer, we can leave the order at the door, but please note that once the order is left at the door, we are no longer responsible for the product. By selecting this option, you agree to release us from any liability, including but not limited to, damage, theft, or spoilage that may occur after delivery. No refunds will be issued for deliveries left at the door.
Can I see photos of the product before it’s delivered?
Yes, you will receive a text confirmation with a photo of your order when it is ready for delivery. Standard text messaging rates may apply based on your carrier.
Can I track my delivery?
You will receive a text confirmation once your order is delivered, including a photo of the product at the recipient's address. This ensures you can see that your arrangement has arrived as expected. Standard text messaging rates may apply, depending on your carrier.
Can I pick up my order?
We are a floral studio and, unfortunately, do not offer pick-up options at this time. All orders are delivered directly to your chosen location within our delivery areas.
Substitution Policy
What is your substitution policy?
If a preserved flower or item in your order is unavailable at the time of delivery, we may substitute it with a similar preserved flower or item of equal or greater value to ensure your bouquet is beautiful and fresh. We strive to match the color scheme and style as closely as possible. If a major substitution is needed or an item is out of stock, we will contact you directly.
Can I request specific substitutions?
If you have preferences for specific substitutions, please contact us. We will do our best to accommodate your requests.
Can I see the substitutions made to my bouquet?
Yes, you will receive a text confirmation with a photo of your bouquet when it is ready for delivery, which will reflect any substitutions made. If you have any concerns about the substitutions, please contact us. Standard text messaging rates may apply based on your carrier.
Can I cancel my order if I’m not happy with the substitutions?
If you agree to a substitution, your order cannot be canceled due to the changes. However, if you prefer not to accept the substitutions offered, you may cancel your order. Please contact us as soon as possible if you wish to cancel.
Cancellation, Returns, and Refund Policy
Can I cancel my order?
Orders can be canceled up to 24 hours before the scheduled delivery time. Once the bouquet preparation begins, which typically occurs within 24 hours of your order, cancellations are not permitted. Please contact us as soon as possible if you need to cancel within the available window.
What is your return policy?
We are committed to your satisfaction and strive to ensure that every order meets your expectations. However, once the product is made and delivered, returns are not accepted. We ask that the recipient confirm they are happy with the product upon receipt.
What should I do if I’m not satisfied with my order?
If there is an issue with your order upon delivery, please contact us within 24 hours of receiving your order, and include pictures. We will assess the situation and work with you to resolve it.
Do you offer refunds?
We guarantee satisfaction, but refunds are not offered once the bouquet has been accepted by the recipient. If you have any concerns, please address them before the order is confirmed as received.
Pet-Safe Info
Are your flowers safe for pets?
Preserved flowers are generally safe for pets, but we recommend keeping them out of reach. Let us know if you have pets, and we can help you choose pet-safe options.
Which flowers are toxic to pets?
Flowers such as lilies, tulips, daffodils, peonies, and certain types of chrysanthemums can be toxic to pets. We advise keeping these flowers out of reach of your furry friends or choosing pet-safe alternatives.
What should I do if my pet eats flowers from the bouquet?
If you suspect your pet has ingested a toxic flower, contact your veterinarian immediately. For reference, make sure to check the flowers in your bouquet and inform your vet which ones may have been consumed.
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