Privacy Policy
Welcome to Floré, owned by LDR Adventures LLC ("we," "us," or "our"). Your privacy is important to us, and we are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect the personal information you provide when you visit our website or purchase our products. By using our website, www.florestems.com, you consent to the data practices described in this policy.
1. Information We Collect
We collect personal information to provide you with the best possible shopping and browsing experience. The types of information we collect include:
Personal Identification Information: When you place an order or register an account, we may collect your name, email address, billing and delivery address, phone number, and payment information.
Device Information: We automatically collect certain information about your device when you visit our website. This includes your IP address, browser type, time zone, and cookies installed on your device. We also collect information on how you navigate and interact with our website, such as pages viewed and links clicked.
Order Information: If you place an order, we collect the necessary information to process and deliver your flowers, including delivery details and payment information.
Cookies and Tracking Data: We use cookies to enhance your experience on our site. Cookies are small data files stored on your device that help us remember you, understand your preferences, and improve your shopping experience.
2. How We Use Your Information
We use the personal information we collect for several purposes, including:
To fulfill and manage orders, process payments, and schedule in-house deliveries.
To send you order confirmations, updates, and delivery information.
To respond to customer service requests and inquiries.
To improve our website, understand customer behavior, and enhance your experience.
3. Third-Party Service Providers
We may share your information with trusted third parties to help us provide our services. These third parties include:
Payment Processors: We use Stripe to securely process your payment information.
These third parties are required to maintain the confidentiality of your information and are prohibited from using it for any purpose other than providing the agreed-upon services.
4. Data Security
We take the security of your personal information seriously. We use industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure. While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we do our best to protect your information.
5. Your Rights
As a U.S. resident, you have the following rights related to your personal data:
Access: You have the right to request access to the personal information we hold about you.
Correction: You may request that we correct any inaccurate or incomplete personal information.
Deletion: You have the right to request that we delete your personal information, subject to legal obligations.
Opt-Out of Marketing: We currently do not send newsletters or marketing emails. Should you sign up for these services in the future, you will be given the option to opt out at any time.
To exercise these rights, please contact us at hello@florestems.com.
6. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. For example, we may retain order information for tax and accounting purposes.
7. Children’s Privacy
Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal information from a child, we will delete it as soon as possible.
8. Changes to This Policy
We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top of this policy. By continuing to use our website, you agree to the updated terms.
9. Contact Us
If you have any questions about this Privacy Policy or would like to exercise your rights, please contact us at:
hello@florestems.com
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Floré is a brand of LDR Adventures LLC.