Refund policy

Each Floré bouquet is handcrafted to order—designed with delicate preserved roses, carefully chosen accents, and personalized details. Because of the custom nature of our product, all sales are final. We do not accept returns or exchanges, please review your selections carefully before completing your purchase.

We take great care in crafting and packaging each bouquet. If your order arrives damaged or if you receive the wrong item, please contact us within 48 hours of delivery at hello@florestems.com, including a photo. We’ll gladly make it right with a replacement or suitable solution.